Frequently Asked Questions
Find answers to some of our most commonly asked questions about services, appointments, insurance, and what to expect. If you don't see the information you're looking for, we're always happy to help—please don't hesitate to reach out.
What can I expect when I arrive for my first appointment with you or bring in my child for a first appointment with you?
Your first appointment includes a comprehensive evaluation of your current concerns, medical and mental health history, and other relevant background to help us understand your needs and develop the best treatment plan. Initial appointments typically last 45–60 minutes, while follow-up visits are shorter and focus on progress, updates, and any medication or treatment changes.
If I feel that my current provider isn’t meeting my needs, what steps should I take?
Your treatment should always be centered on your needs and well-being. You should feel comfortable asking questions, sharing concerns, and speaking up if a medication or therapy approach isn't working for you. The most important part of treatment is finding a provider and approach that helps you feel safe, understood, and supported. If you ever feel a different provider may be a better fit, we are happy to help guide you toward the care that best meets your needs.
What type of mental health professional should I see?
The goal of all mental health providers is to deliver care that best meets each individual's unique needs. Psychoanalysts help clients explore unconscious patterns and past experiences to promote lasting emotional growth, psychologists provide therapy and may conduct psychological or neuropsychological assessments, and psychiatrists and psychiatric nurse practitioners focus on the medical aspects of mental health, often prescribing medication alongside other treatment approaches. Choosing the right provider depends on your personal goals, symptoms, and treatment needs.
I believe I need help, but I have concerns about taking medications. What alternative treatment options are available?
In some cases, prescription medication is necessary or recommended, but your provider can always discuss alternatives with you. These may include nutritional and lifestyle changes, supplements, and complementary therapies like acupuncture or sensory deprivation. Additionally, talk therapy can be an effective way to cope with and overcome mental health challenges.
May I join in a session with my child if I wish?
Yes. When treating children, providers work with both the child and their parents or caregivers to understand the child's unique needs. Sometimes the provider meets with the child priv honest communication. All licensed mental health professionals follow HIPAA confidentiality laws, meaning information shared in private is kept confidential except in situations involving safety concerns, legal requirements, or risk of harm. Providers strive to balance confidentiality with family involvement to build trust and support the child's overall well-being.
I am concerned about seeking treatment because I do not want it to appear on my medical record. What options do I have to protect my privacy?
Mental health conditions are just like any other medical issue. If you broke your arm, you wouldn’t avoid treatment out of fear of others finding out, so the same should apply to mental health care. Although stigma around mental health exists, it’s important to know that your insurance and treatment information is confidential and cannot be accessed without your consent or a court order. In rare cases, such as involuntary hospitalization due to risk of harm or inability to care for yourself, this information might be reported to a background check database for firearm purchases, but laws vary by state.
I need help now. What do I do?
If you need immediate help, please ask for it. In a psychiatric emergency, go to the nearest emergency room or call 911.
988: Call or text the National Suicide Prevention Lifeline for 24/7 emotional support.
911: If you’re having a medical or mental health emergency, call 911 or go to your local ER.